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“In the year where we turned 45 and reached a new milestone of 700,000 customers on the Scheme, we have continued to make an impact on disabled people’s lives every day.” Andrew Miller, Chief Executive
Our financial performance has remained strong this year thanks to our sustainable business model and the continued buoyancy in used-car values. This has enabled us to commit to further significant investments, to support our customers during these challenging times.
At Motability Operations, we help customers decide between our wide range of vehicle types and adaptations, ensuring they make the best choice to suit their needs. On average, our package is 45% cheaper than an alternative commercial solution.
Find our Annual Report and Accounts 2023 here
Find our Impact and Sustainability 2023 report here
Motability Operations supports customers with their transition to electric vehicles, providing a wide range of affordable EV options and helping them to make fully informed choices when they are ready.
I would definitely recommend the Motability Scheme. It's just so easy.”
Patricia has been a customer on the Motability Scheme customer for just over three years and now has a hybrid vehicle.
At Motability Operations, our values are central to how we work every single day. They enable us to stay on the right track, working together to deliver the Scheme to our customers.
We know the power of positive change. So we never stop raising the bar, or rising to challenges.
We’re respectful, warm and welcoming. It’s how we support everyone - from colleagues to customers.
We’re all in it together. To make things better. For our customers, partners and each other.
“Every day is a learning day, which I love. I feel privileged to have a role where I get to hear first-hand the positive impact the Scheme provides to our customers and colleagues. To be a part of a business that puts the customer at the heart of everything we do, showing we care, and making a difference to our customers’ lives every day, is really rewarding. The dedication to explore different thoughts, ideas and the flexibility to grow is what makes us really different. I don’t know any company like us, which puts the customer at the heart of every decision that is made.”
Laura, Customer Experience Specialist