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People and culture

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Our talented people and empowering culture enable us to deliver excellent experiences for our customers.  

We aim high and see results, proven by our excellent employee engagement feedback, customer satisfaction scores and high employee retention rates. We’re proud of our agile culture that allows us to respond quickly to a changing world.

Investing in our future

We realise that to provide for our customers we need to invest in our own development. 

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We are striving to become a digital-first solutions focussed company. As a business it is critical to our strategy that we invest in innovation for the future so we can continue to deliver for our customers, stakeholders and wider society.


As we look ahead, we're investing in our learning and development capability to enhance core skills and embed our organisations values and behaviours. We continue to recruit talented people and ensure they can flourish at Motability Operations.

The training is a reflection of the commitment the organisation has to improving and evolving what we do and has left me feeling energised to do the same.”

- James, a delegate from recent Leadership training

Highlights from 2023 myView survey

We leverage the strength of our organisation, getting everyone involved in the delivery of our strategy. All our people are valued, included and have the opportunity to grow while being highly engaged.

97%  of our employees tell us they are proud to be part of Motability Operations
98% of our employees fully support the values for which Motability Operations stands
96% of our employees believe that we treat each other with dignity and respect, regardless of personal identity
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