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All about us

We are the commercial organisation that delivers the Motability Scheme to over 750,000 customers in the UK, helping them to access independent mobility.

Our customers exchange their higher rate mobility allowance to choose a vehicle. Every customer lease includes insurance, servicing, tyres and breakdown cover all taken care of as part of our worry-free package. We are governed by the Motability Foundation, who set the Scheme’s strategic direction and oversee performance.

A woman smiling while driving a blue Motability Scheme car

We work across the entire mobility industry, influencing the blueprint of emerging technology and transport solutions for our customers.

At Motability Operations we are making sure that no one is left behind in the transport revolution and we ensure innovation considers disability from the very beginning.

Our sustainable business model is designed to withstand external pressures, allowing us to deliver equitably for our customers. Our customers’ needs are at the heart of every decision we make, from financial and legal to marketing and operations. 

An older man riding a mobility scooter, next to a woman walking a dog

What we do

We help our customers to get mobile.

We understand the importance of a vehicle for our customers; it’s what keeps them connected to the world around them, to the everyday, to the care they need, to their work and education, and the independence and freedom they value most.

We don't pay shareholder dividends, so any profit we make is 100% invested in supporting disabled mobility. 


Our purpose is to deliver smart, sustainable solutions that improve our customers’ mobility in a fast-changing world. 

Man and two children sitting in the open boot of a car, with a kite in a field


We believe no one should be left behind so we find innovative solutions to keep our customers moving

A car dealer handing car keys to a new Motability Scheme customer


We believe we must take the lead, so we engage with partners, authorities and dealerships to drive change for our customers and ensure their voice is heard

Four young people sitting in a car, smiling


We believe everything starts with the customer, so our business model prioritises reinvestment because we care about meeting our customers needs now and in the future

Our leadership

Our leadership team work together to deliver our purpose.

They bring a breadth of experience from the automotive industry, customer services, leasing companies and data companies, across both public and private organisations.

A smiling man helping a smiling school boy into his specially-adapted car seat

9.6/10 average customer scheme satisfaction rating*

We’ve learnt what good looks like for our 750,000 customers. The vehicle they want, the support they need when they have questions or concerns, and the commitment to find a solution when something goes wrong.

If a vehicle breaks down, our concern is for our customer first and the vehicle second; we get them on their way or the support they need, whatever that looks like.

Find out more about our award winning customer service and how we support customers:

*Ipsos interviewed 600 Motability Scheme customers via telephone between 29th September 2023 – 20th October 2023. 

Our customers

Our partners

We value our relationships with Scheme partners who help us to provide our worry-free lease package.

We also partner with the automotive industry, local authorities, service providers and technology innovators.

These partnerships ensure our customers always have equitable access to a mobility solution that meet their needs.

Learn more about our partners:

Discover our partners
A woman use a lift adaptation to leave her Motability Scheme vehicle
Close-up of a woman's hand using a steering wheel adaptation

Our fleet

Our fleet is the largest in the UK and growing.

We offer our customers choice and value. 

So that our customers can have the latest vehicles and the best prices, and to continue to deliver our sustainable circular business model, we look at our fleet in three critical stages:

  1. Having the right vehicles available for our customers
  2. Providing servicing, maintenance and support during the lease period
  3. Refurbishing and selling end-of-lease vehicles to invest in disabled mobility

Our history

The mobility industry has seen radical transformation since the first car for disabled drivers was available in the UK in 1948.

Vehicles have adapted with new technologies and as we progress toward the green transition, more change is required. Our legacy of providing worry-free access to vehicles and support to disabled people since 1978, helps us navigate this change with the needs of our customers in mind. It helps us create new opportunities and experiences tailored to them.

Awards and accreditations

We are proud to be continually recognised for our dedication to keeping our customers moving.

We are equally proud to be recognised for the working environment we provide our people and for partnering with leaders across industries to innovate for our customers.



Disability Confident Awards 2023 winner logo
My Plus Awards 2022
Sustainalytics Badge (1)


Working Families Employer Member logo
The Institute of Customer Service logo and Service Mark with Distinction for March 2022 to March 2025
Disability Confident Leader Logo
Investing in Ethnicity member logo
Halo hair code for workplaces logo
Business Disability Forum logo
Stonewall Diversity Champion logo
My Plus Recruiters Logos
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