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We are a purpose-led business that exists to deliver smart, sustainable solutions that improve our customers’ mobility in a fast-changing world.
As one of the UK’s largest fleet operators, we recognise our responsibility to our planet, our customers, our people, our communities, underpinned by good governance. Our beliefs and values underpin the delivery of our strategic pillars and our updated sustainability strategy.
In 2025, we certified as a B Corp, joining a global community of businesses committed to being a force for good. B Corp businesses meet high standards of social and environmental performance, accountability and transparency.
We achieved certification because of our commitment to keep disabled customers moving, underpinned by responsible business practices. Becoming certified supports the values we’ve held since we were first established. It recognises the way we support our customers, employees and communities, showing that we are led by our purpose and always make decisions with them in mind.
We created three Aspirational Goals to strive for as a B Corp:
To ensure no one is left behind, we will support over 800,000 disabled people in the United Kingdom to transition to an electric vehicle by 2032. We will advocate for our customers where the industry cannot provide suitable and sustainable mobility solutions, and address the challenges faced by our customers
We’ll meet and exceed our science-based targets for carbon reductions across all aspects of our business by 2032. We will reach a net zero position no later than 2050 Scope 1 and 2: Reduce emissions by at least 95% by 2050 Scope 3: Reduce emissions by 90% by 2050
We’ll ensure that no one is left behind and secure the long-term sustainability of the Scheme by raising 100% of new capital under a sustainability funding framework by 2030. As one of the largest bond issuers in the UK, we aspire to influence and demonstrate leadership in sustainable financing with the provision of capital linked to electric vehicles, carbon reduction and social impact for traditionally undeserved groups
In 2025 our total emissions fell, driven by reductions in our direct emissions and progress in our indirect emissions. More than 99% of our emissions come from the petrol and diesel vehicles on the Scheme, so transitioning to electric vehicles is the single most significant way we will reduce our footprint.
We have had our near-term and net zero science-based targets approved by SBTi. This year, we also published our first Transition Plan that details how we will work to reduce our emissions and work with our partners to influence our indirect emissions.
To hold us accountable at the very top level, executive remuneration performance targets are set against impact and sustainability measures.
The oversight and governance for our impact and sustainability strategy is delivered by our Impact and Sustainability Committee (ISC), which regularly reports to the Executive Committee. The ISC is comprised of senior leaders from across Motability Operations and is overseen by the Chief Financial Officer, who has Executive responsibility for impact and sustainability.
In 2025, we relaunched our impact and sustainability employee group, the ImpACT network. This is made up of employees who provide ideas and feedback for the ISC and and also implement sustainability activity and engagement across the organisation.